Privacy Policy

This Privacy Policy identifies and describes the way Hanson Communications, Inc. (hereinafter “Hanson”) uses and protects the information we collect about Customers and Users. All users of Hanson’s products and services, as well as visits to our website, are subject to this Privacy Policy.

  1. THE INFORMATION WE COLLECT, HOW WE COLLECT IT AND HOW WE USE IT.
    We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:
    • Contact Information that allows us to communicate with you, including your name, address, telephone number, and email address.
    • Billing information related to your financial relationship with us, including your payment data, credit history, credit card number, security codes, and service history.
    • Equipment, performance, Hanson website usage, viewing and other technical Information about your use of our network, services, products, or websites.
  1. WE COLLECT INFORMATION IN THREE PRIMARY WAYS:
    • You give it to us when you purchase or interact with us about a product or service we offer or provide.
    • We collect it automatically when you visit our websites or use our products and services.
    • We obtain it from other sources, such as credit agencies.
  1. WE MAY USE THE INFORMATION WE COLLECT IN A VARIETY OF WAYS, INCLUDING TO:
    • Provide you with the best customer experience possible.
    • Provide the services you purchase and to respond to your questions.
    • Communicate with you regarding service updates, offers, and promotions.
    • Deliver customized content and advertising that may be of interest to you with your permission.
    • Address network integrity and security issues.
    • Investigate, prevent or take action regarding illegal activities, violations of our Terms of Service or Acceptable Use Policies.
    • Provide local directory and directory assistance.
  1. INFORMATION SHARING
    • Within Hanson Companies: Subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI), Hanson may share your Personal Information within Hanson to make sure your experience is as seamless as possible, and you have the full benefit of what Hanson has to offer. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
    • With non-Hanson Companies: We share your Personal Information only with non-Hanson companies that perform services on our behalf, and only as necessary for them to perform those services.We require those non-Hanson companies to protect any Personal Information they may receive in a manner consistent with this policy.We do not provide Personal Information to non-Hanson companies for the marketing of their own products and services without your consent.
    • In Other Circumstances: We may provide Personal Information to non-Hanson companies or other third parties for purposes such as:
      • Responding to 911 calls and other emergencies.
      • Complying with court orders and other legal process.
      • To assist with identity verification, and to prevent fraud and identity theft.
      • Enforcing our agreements and property rights.
      • Obtaining payment for products and services that appear on your Hanson billing statements, including the transfer or sale of delinquent accounts to third parties for collection.
    • Anonymous & Aggregate Information We collect some information on an anonymous basis. We also may anonymize the personal information we collect about you.We obtain aggregate data by combining anonymous data that meets certain criteria into groups.When we employ non-Hanson companies to anonymize or aggregate data on our behalf, the requirements for sharing Personal Information with non-Hanson companies apply. We may share aggregate or anonymous information in various formats with trusted non-Hanson entities, and may work with those entities to do research and provide products and services.
  1. SAFEGUARDING YOUR INFORMATION: OUR POLICY ON DATA PROTECTION AND SECURITY We do not sell your Personal Information to anyone for any purpose. Period.We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by Hanson. We require non-Hanson companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy, subject to terms and conditions at least as restrictive as outlined in the Service Agreement. They are not authorized to use such information for any other purpose.
  1. CUSTOMER PRIVACY CONTROLS AND CHOICES
    You can review and correct your Personal Information collected by us.You can limit certain types of solicitation communications from Hanson, including marketing contacts made via telephone, email, and text messaging.You have the right to limit the use and disclosure of your Sensitive Personal Information to the purpose of providing you with services. We only collect, use and disclose Sensitive Personal Information of Consumers for purposes of providing our services. Therefore, we are not required to provide you with the right to limit use of Sensitive Personal Information.To exercise these rights described above, please submit a verifiable request to us by either of the following methods:

    Phone: 888-283-7667
    Email: answers@hcinet.net

    Only you or a person authorized to act on your behalf may make a verifiable request related to your Personal Information. You may also make a verifiable request on behalf of your minor child. If you are making a request as an authorized person for someone else, please provide us with information sufficient to demonstrate your authority to act on behalf of such person.

    You may make a verifiable request for information access not more than twice within any 12-month period. The verifiable request must:

      • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected
      • Personal Information or an authorized representative of such person; and
      • Include sufficient detail that allows us to properly understand, evaluate and respond to the request.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information related to you.

Making a verifiable request does not require you to create an account with us. However, if you have an account with us, we may require you to log-in to your account in order to verify your identity or authority to request access to or deletion of your Personal Information.

We will only use Personal Information provided in a verifiable request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable request within forty-five (45) days of our receipt of the request. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the date of our receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For requests to access your Personal Information, we will select a format to provide your Personal Information that is readily usable and should allow you to transmit the information from one entity to another entity.

Last Edited January 1, 2026.